Right of withdrawal & withdrawal form

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Eagle Cable GmbH, Untermatten 12- 14,79282 Ballrechten-Dottingen, phone 07634 5610-0, E-mail: service@eagle-cable.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use this model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired..


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. In the event of revocation, the customer shall bear the direct costs of the return shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is characteristics and functioning of the goods is attributable to handling the goods.


Exceptions

The right of withdrawal does not apply to contracts for the delivery of audio or video recordings or computer or video recordings or computer software in a sealed package package if the seal has been removed after delivery, or in the case of products that have been manufactured according to customer-specific wishes, cf. § 312g para. 2 no. 1 BGB.


Sample withdrawal form

Click on the following link to call up or download the sample withdrawal form: Download withdrawal form